Establishing Trust and Roles

So we’ve decided to collaborate on this project but we must first have a mutual trust and understanding of our roles.

You (the client) should feel confident in my ability to execute a design that fulfills your requirements and likewise I should feel confident that you (the client) will provide those requirements.

Since you are a professional in your field you have a clear understanding of your marketplace and target audience. Therefore you are willing and able to provide goals and content for the project.

As the designer (me) it is my responsibility to take the goals we have established and deliver a solution that matches those goals.

GOALS

Establishing goals is crucial to delivering a solid final product. This discussion is very thorough and covers all of the information necessary to complete the project.

OPEN DISCUSSIONS

The goal of each project is to provide value to you (the client). Because of this we will need to have honest and upfront conversations about the project. Hesitation to request clarification or ask questions could result in misunderstood and/or undefined goals.

PRICING

Money is not a primary focus throughout the consultation. It is my responsibility to understand what the project will require and what value it will add before discussing a price. Generally an initial price quote can be determined from the questionnaire but further consultation may be required.

I do not charge hourly. Instead I devote myself to finding a solution to the established goals based on the value the final solution brings. It would be very difficult to quantify the time and effort spent both at my desk and away during the design portion of the process.

PROPOSAL AND AGREEMENT

After the client and I have completed the consultation phase and have a clear understanding of the goals and terms, a final document is sent to the client containing the project goals along with the terms of our agreement.